Terms of Service

Effective Date: Oct 1, 2024

Welcome to CommentMod Ltd! These Terms and Conditions (“Terms”) govern your use of our software-as-a-service (SaaS) platform, which allows users to analyze YouTube comments by generating sentiment insights.

Please read these Terms carefully before using our service.

1. Acceptance of Terms

By accessing or using CommentMod Ltd (“the Service”), you agree to comply with and be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please refrain from using the Service.

2. Eligibility

To use the Service, you must be at least 18 years old or have reached the age of majority in your jurisdiction. By registering or using the Service, you represent that you meet this requirement.

3. User Account

  • Registration: You are required to create an account to access the Service. During registration, you must provide accurate and complete information, including your first name, last name, and email address.
  • Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. If you suspect unauthorized access, you must notify us immediately.

4. Use of the Service

You agree to use the Service for lawful purposes and in accordance with these Terms. You may not:

  • Use the Service in any manner that violates any applicable law or regulation.
  • Use the Service to upload or distribute any content that is unlawful, infringing, defamatory, or harmful.
  • Interfere with or disrupt the operation of the Service or servers.

5. YouTube API Usage

The Service uses the YouTube API to retrieve and analyze comments. By using the Service, you agree to comply with YouTube’s Terms of Service and privacy policies. If you authenticate your YouTube account, we will securely store your access tokens to perform the sentiment analysis.

You can review YouTube’s Terms of Service here: YouTube Terms of Service

6. Payments and Subscriptions

  • Payment Processor: We use Paddle to process payments. By making any payment through the Service, you agree to comply with Paddle’s terms and conditions.
  • Subscription Fees: Some features of the Service may require a subscription. Fees are displayed at the time of purchase, and you agree to pay any applicable subscription fees.

7. Cancellation and Termination

  • Cancellation by You: You may cancel your subscription or account at any time by following the account settings in the Service. Upon cancellation, you may lose access to certain features of the Service.
  • Termination by Us: We reserve the right to suspend or terminate your access to the Service at our discretion if you violate these Terms or engage in unlawful activity.

8. AI Usage and Limitations

  • Use of Artificial Intelligence
    By using our service, you acknowledge and agree that certain features or functions of the platform may leverage Artificial Intelligence (AI) technologies to generate content, insights, predictions, or recommendations. The AI models used within the platform are designed to assist and enhance user experience, providing outputs based on data processing, algorithms, and machine learning models.
  • Expectation of Inaccuracy
    While we strive to maintain a high level of accuracy and usefulness, you understand and accept that AI-generated outputs are not always perfect and may occasionally contain errors, inaccuracies, or unexpected results. The platform’s AI tools rely on patterns in data, and like all AI technologies, there are inherent limitations. The results should be treated as informational or advisory rather than definitive or guaranteed.
  • User Responsibility for Decision-Making
    The AI-generated results provided by the platform are not intended to substitute professional judgment, expertise, or independent decision-making. You are solely responsible for evaluating the outputs and making decisions based on your own judgment and external resources, where necessary. We shall not be liable for any decisions or actions taken based on the AI-generated results provided by the platform.
  • No Warranty on AI Accuracy
    We do not guarantee that the AI-generated results will be free from errors, nor do we provide any warranty, express or implied, as to the accuracy, reliability, or suitability of such results for any particular purpose. By using the service, you agree that the potential for inaccuracies in AI-generated results is an inherent part of the service.
  • Continuous Improvement of AI Models
    We are committed to improving the AI models and algorithms used within the platform. You acknowledge that updates or improvements to the platform’s AI technology may result in changes to how outputs are generated, including changes in accuracy, format, or behavior of the AI-generated results.
  • Our platform utilizes Llama 3.1, a language model developed by Meta, to provide sentiment analysis results. By using this service, you agree to the usage of artificial intelligence provided by Meta’s Llama 3.1 model.

9. Refunds

We are committed to ensuring customer satisfaction and will provide refunds for purchased credits under the following circumstances:

  • Technical Failure
    If you have been charged for a video, but the processing failed to complete due to a technical error on our part, you are eligible for a refund of the credits used.
  • Unsatisfactory Quality
    If the result produced is of unacceptable quality, you may request a refund. However, please note that there is a reasonable expectation of inaccuracy or errors due to the nature of AI technology, including occasional AI hallucinations (i.e., the generation of incorrect or irrelevant information). Refunds for quality issues will be provided on a case-by-case basis.
  • Refund Request Timeline
    Refund requests must be submitted within 14 days of the incident. Requests made after this period will not be eligible for a refund.
  • Manual Review Process
    Each refund request will be manually reviewed to determine eligibility. If your request meets the criteria outlined above, we will refund the applicable credits to your account. Please note that all decisions regarding refunds are final.

10. Intellectual Property

  • Ownership: The Service and its original content, features, and functionality are and will remain the exclusive property of CommentMod Ltd and its licensors.
  • Restrictions: You may not copy, modify, distribute, or create derivative works based on the Service without our prior written consent.

11. Limitation of Liability

To the fullest extent permitted by law, CommentMod Ltd and its affiliates, officers, employees, and agents will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including any errors or omissions in content or any loss of data or profits.

12. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Service will be uninterrupted, error-free, or secure.

13. Data Collection and Privacy

We collect and use your personal information in accordance with our Privacy Policy. By using the Service, you consent to the collection and use of your data as outlined in our Privacy Policy.

14. Modifications to the Terms

We may update these Terms from time to time at our discretion. When we make changes, we will revise the “Effective Date” at the top of this page. We encourage you to review these Terms periodically for any updates. Your continued use of the Service following any modifications constitutes acceptance of those changes.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Manitoba, Canada, without regard to its conflict of law principles.

16. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

CommentMod LTD – Contact

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